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In the News: Down and Dirty at the Carter Hotel

By Terry

In the News | tags: Carter Hotel, dirtiest hotels, hotels, Trip Advisor, Waldorf=Astoria | February 8, 2011

It’s the Top Ten list hotels dread. When Trip Advisor released its 2011 roster of the nation’s ten dirtiest

The Hotel Carter.

hotels complete with reader-supplied pictures  — Cockroaches! Black stuff in the showers! Holes on the bathroom floor! – one New York hotel scored a place of dishonor near the top.

It’s a repeater. Time Square’s Carter Hotel, a fixture on Trip Advisor’s anti-hit list since the list began, is Number Four for the second year straight. That’s an improvement; prior to 2010, the hotel took the top spot with amazing consistency.

We’ve heard horror stories about the Carter for years. A stylish friend from California, booked by a clueless travel agent after she requested a “nice, not too expensive Theater District hotel,” spent a night a couple of years ago. She slept on top of a sheet wrapped in her coat and fled the following morning, relinquishing the rest of her prepaid stay.

Still, not everyone is picky, and the 615-room Carter, a magnet for students, Europeans and tourists on a budget, regularly sells out. It’s undeniably cheap. For years, a sign on the building advertised rates of $99 a night.  Miraculously, prices have come down. The hotel Web site currently lists rates from $75 for a single and  $84 for a double with private baths.

Welcome to Times Square

We decided to stop by the Carter and see what it takes to land on Trip Advisor’s most infamous list.

Off-putting is the word that leaps to mind upon seeing the Carter’s 24-story, tan brick exterior. Its location is impeccable if you want Times Square, but it’s downhill from there. Situated in the middle of a block near Spiderman’s current home, the hotel announces itself with classic red neon letters that spell out, with a few burnouts, HO E  CA TE. Pungent cooking odors emanate from the black-and-white tile Lucky Star deli next to the front door.

In years past, you could waltz in through the Carter’s wide glass doors. You can still enter the shabby marble vestibule, a metal chairlift for the disabled anchored to a wall (the hotel got wrist-slapped for being wheelchair inaccessible a while back).  But a porter, aka guard, in an ill-fitting black uniform asks to see your key before letting you pass.

We managed to get past him only to be stopped at the front desk. Saying we were meeting friends, the attendant smiled, and we plopped into a large brown leatherish sofa by a glass-topped wood coffee table with part of a leg snapped off.  Another uniformed porter paced back and forth between the pay-as-you-go computers and the racks of tourist brochures.

The Carter foyer.

We didn’t notice guards when we wandered into the lobby a few years back. Was their arrival in response to the young woman a cleaning lady found strangled under a king-size bed in 2007?

The lobby, which could have been transported intact from a Soviet-era Moscow hotel, won’t be appearing in Architectural Digest, yet it looked somewhat better than the last time we visited. The wildly patterned rug, while no beauty, looked new as did our hulking sofa. A lone flatpanel TV tuned to CNN had replaced the walls of old tube TVs that once made the lobby resemble an outpost of Best Buy, ca 1990.

Still, the overall effect was weird. Big mirrors framed with Christmas lights hug the ceiling. A large, lidless garbage can stands near the elevator.

Behind the check-in desk, battered safe deposit boxes blanket the wall next to a line-up of old-fashioned slots for keys and mail straight out of an old film noir movie.  And yet, next to the check-in desk stands a black lacquer Asian screen, an isolated effort at  beautification.

The lobby.

But the scrutiny felt stifling. When two strapping men speaking Russian checked in, the porter put their backpacks onto rack and escorted them to the elevator, even though they looked perfectly capable of carrying their own bags.

History can enhance a hotel but not when nearly everything seems unchanged since the day the place opened. The Carter started life as the Hotel Dixie in 1930, the same year as the Waldorf=Astoria. Rooms cost $2.50, and a bus depot was in the basement. In 1977, Tran Truong, a Vietnamese businessman, purchased the hotel. His intent was to create a clean, safe budget property for travelers, he told The New York Times.

Despite Trip Advisor’s deadly verdict, reader comments are by no means universally damning. “Ruuuuuuun unless you like cockroaches and hookers,” declared a reviewer from Hamilton, Canada. But a reviewer in Jerusalem wrote, “If you’re on a tight budget, traveling most of your day, want a central location near the subway in the heart of Times Square, be ready to compromise. It’s not so bad.”

We’re not so sure. If you’re looking for budget digs in New York, we suggest the Pod.

 

 

 

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Comments (7)

7 Comments »

  • Geez, I heard about the poor woman who was found dead there, but not that the culprit was one of the hotel staff. . . The Carter should bill itself as an adventure vacation. It’s not frightening; it’s an experience.

    Comment by Sylvia — February 8, 2011 @ 8:35 pm

  • Sylvia wait – was the woman FOUND by the cleaning person or STRANGLED by the cleaning person? There’s a difference. And the answer is – “found.”

    On the flipside, if you happen to actually BE a cleaning person, you can get sexually assaulted by an international diplomat in one of the most expensive, luxurious hotels in NYC.

    Never been to the Carter, but that one incident seems a tad bit unfair to pin to this hotel for eternity. I mean, are people avoiding Soho House because there was a recent, gruesome murder there? Doubt it.

    Rats? Cockroaches? Yeah, those are very good reasons to avoid this place, even at $75 a night.

    Comment by Lauren — June 19, 2011 @ 8:27 pm

  • Nice observation, Lauren. Thanks! And you’re right, rats and cockroaches offer more than enough reasons to skip this place.

    Comment by Terry — June 19, 2011 @ 8:46 pm

  • Okay, you can find a Motel 6 in Newark or Darien for similar prices, but with less wildlife. No plans for a future stay at the Carter. In fact, I am thinking a doorway near a stem vent is a better choice.

    Comment by Lou Bloom — August 11, 2011 @ 1:58 am

  • Good to hear your travel plans do not include the Carter, Lou. You won’t be disappointed.

    Comment by Terry — August 11, 2011 @ 2:42 am

  • My stay at the Hotel Carter was AWFUL! When I entered the lobby, I thought ” oh this hotel is fine”, but when I got up to my room it was a dump! My cell phone had no reception whatsoever. The TV was old and didn’t work well. There was what looked like urine on my mattress, and the black mold issue. I was creeped out and bored.

    Comment by Vivian — June 9, 2012 @ 8:39 pm

  • Thanks for the update, and the warning. It’s a shame the Carter is what it is given it’s superb location. I was creeped out just hanging out in the lobby. Hope you have better luck with your hotel next time you come to New York (the Carter, fortunately, is pretty unique).

    Comment by Terry — June 10, 2012 @ 4:43 pm

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